FAQ
Frequently Asked Question
PMBOK GUIDE 6th Edition:
Chapter 10 PROJECT COMMUNICATION MANAGEMENT
Chapter 13 Project Stakeholder Management
Pertanyaan (silahkan dijawab dan masing2nya merujuk ke halaman berapa di PMBOK):
1. Apa Objective dari Project Communications Management?
Apa tujuan dari Plan Communications Management?
Apa tujuan dari Manage Communications? Apa tujuan dari Monitor Communications?
Project Communications Management includes the processes necessary to ensure that the information needs of the project and its stakeholders are met through the development of artifacts and the implementation of activities designed to achieve effective information exchange.
Plan Communication Management is the process of developing an appropriate approach and plan for project communication activities based on the information needs of each stakeholder or group, available organizational assets, and the needs of the project.
Manage Communication is The process of ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and the ultimate disposition of project information
Monitor Communication is The process of ensuring the information needs of the project and its stakeholders are met.
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2. Jelaskan dengan contoh, dimensi-dimensi dalam aktivitas komunikasi.
Communication activities have many dimensions, including but not limited to:
- Internal. Focus on stakeholders within the project and within the organization.
- External. Focus on external stakeholders such as customers, vendors, other projects, organizations, government, the public, and environmental advocates.
- Formal. Reports, formal meetings (both regular and ad hoc), meeting agendas and minutes, stakeholder briefings, and presentations.
- Informal. General communications activities using emails, social media, websites, and informal ad hoc discussions.
- Hierarchical focus. The position of the stakeholder or group with respect to the project team will affect the format and content of the message, in the following ways:
- Upward. Senior management stakeholders.
- Downward. The team and others who will contribute to the work of the project.
- Horizontal. Peers of the project manager or team.
- Official. Annual reports; reports to regulators or government bodies.
- Unofficial. Communications that focus on establishing and maintaining the profile and recognition of the project and building strong relationships between the project team and its stakeholders using flexible and often informal means.
- Written and oral. Verbal (words and voice inflections) and nonverbal (body language and actions), social media and websites, media releases.
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