Tools and Techniques :
- Approved iterations
- Feedback methods
- Fishbone diagram analysis
- Five Whys
- Kaizen
- Learning cycle
- Pre-mortem (rule setting, failure analysis)
- Process tailoring
- Product feedback loop
- Retrospectives, intraspective
- Reviews
- Value stream mapping
Knowledge and Skills:
- Agile hybrid models
- Continuous improvement
- PMI's Code of Ethics and Professional Conduct
- Principles of systems thinking (complex, adaptive, chaos)
- Process analysis
- Self-assessment tools and techniques
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